Store Policy

Returns &
Exchanges

Our commitment to your satisfaction and the integrity of our collection.

Return Policy

We accept returns for store credit or exchange within **7 days** of delivery. To be eligible for a return, your item must be in the same condition that you received it: unworn, unwashed, and with all original luxury tags and packaging intact.

Exchanges

If you need a different size or color of the same item, we offer one free exchange per order (subject to availability). Please contact our concierge to initiate an exchange request.

Non-Returnable Items

  • Customized or bespoke-tailored pieces.
  • Intimate wear and swimwear (for hygiene reasons).
  • Items purchased during clearance or flash sales.

How to Return

1

Contact our team via WhatsApp or Email with your Order Number and reason for return.

2

Our team will review your request and provide a return authorization and shipping instructions.

3

Once received and inspected, we will issue your store credit or process your exchange within 5 business days.

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